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Push Forcé vous
donnant ainsi le contrôle du navigateur du visiteur.
This option lets you push pages to customers
that are on your site without being in a chat
session with a representative. This feature also
has an POP Blocker Override allowing you to
control the visitor's browser.Representatives
can hold chats with multiple users at the same
time.
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Support
pour multiples requêtes
Representatives can hold chats with multiple
users at the same time.
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Support pour un nombre
illimitées de représentants et de Départements
Create accounts for as many Representatives and
Departments as your organization needs. Unlike
similar applications, the whole staff can use
the SalesRep chat system without needing
additional licenses per Representative.
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Notification
d'écriture
Representatives and customers can see when the
other is typing a message.
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Sauvegarde des Chats
automatique
SalesRep can easily log and
save chat sessions for later review.
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SSL Chats Sécurité
Concerned about your chat. We offer both SSL and
regular protocols.
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Aperçu des dernières sessions
de Chat
Representatives can review any past chat session
with each individual visitor. This is useful
when a chat is transferred and/or a new
Representative wants to see the customer history.
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Signature d'email
Now Representatives can
embed the SalesRep button on all of their
outgoing e-mails so that customers can easily
request support directly from their email inbox.
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Système de messagerie instantanée
A built-in pager sends quick messages to other
Representatives online, allowing Representatives
to request help from managers or colleagues in
real-time.
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Pull Site
Visiteurs
Representatives can Invite each and every site
visitor to chat to proactively provide sales and
customer support. You also can push a page to a
visitor without being in a chat session with
them. We also have the ability to force a
customer into a chat session.
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Parcours des Visiteurs
Track site visitors in real-time. Know who is on
your site, where they are, what they are doing,
and how long they stay. You can even track pages
by Representative or Department.
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Invitation au Chat
Prompt visitors to chat by sending an
invitation. Your visitors won't receive a
generic "Would you like to chat?" request, but a
custom message about the page they are actually
viewing.
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Lien URL
automatique
During a chat session, SalesRep will
automatically convert any typed URL or e-mail
address to a link.
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Transfert des chats aux autres
départements / opérateurs
Transfer chats directly to any Representative or
Department with a simple click.
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Capture la Data des
Visiteur
Each visitor's history -- IP address, host,
browser, operating system, and detailed
information regarding past requests and chat
sessions -- is available in real-time to each
Representative in their chat dashboard.
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Historique du navigateur
Representatives can easily review pages visited
by the visitor up to his current location on the
site.
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Icônes Personnalisées
Set different status icons
for each of your Representatives or Departments,
allowing visitors to instantly know the online
status of each.
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Pousser les pages ou des
fichiers
Representatives can send visitors in real-time
files or site pages directly through their chat
window.
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Réponses Préétablies
Add any number of automated replies, commands,
push images, messages, and URLs. Representatives
can then send canned responses to visitors by
simply making a selection from a list box in the
dashboard.
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Sons des Alertes et des
alertes
SalesRep plays sound alerts to notify
Representatives when a request is placed, when a
user replies during a chat session, and when a
new visitor is detected on the site.
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Tableau de Bord en directe
Managers and Representatives can check incoming
requests and monitor chat sessions in real-time.
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Balançage de demande
Set maximum chat sessions per Representative.
SalesRep then automatically balances chats to
evenly distribute them among Representatives per
department.
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Mise en attente des
Requêtes automatique
If a chat request is not
taken by a Representative after a set time
period (for example, she's not at her desk), the
request will be immediately queued and assigned
to another Representative.
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Envoi du Transcript du Chat
par email
Visitors can receive an email copy of their chat
transcript with a simple click.
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Impression du
Transcript du Chat
Visitors can print a copy of their chat
transcripts with a simple click.
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Laisser un Message
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Evaluer des sessions Chat
Your visitors can rate the chat session at any
time during the chat, allowing your
Representative to see the rating in real-time.
Management can tabulate individual
representative ratings per session, per day, per
week, and more.
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Rapport significatifs
Graphic charts and reports allow management to
see the number of requests per day, requests per
Representative, requests per Department, overall
performance, and more.
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Rapport des sessions
actives
Get a quick view of
sessions taking place with a simple click on the
start screen.
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Code Générateur des Icônes
Generate code for
displaying support buttons that connect the
visitors directly to your departments or
representatives. Code can be embedded into
e-mail, contact forms, and more.
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